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Let Us Help You… PLEASE!!!
Posted on July 18th, 2008 No commentsThat I do tech support for a living allows me to laugh at supposed people who provide tech support. I PRIDE myself working for a company where we WANT to help with Microsoft products. We’re not troubleshooters, really. Well, we do that too, but mostly we teach you how to use Office and many off the shelf software programs in a way that makes your job more productive. I’m certified in most of the Office programs myself, and a lot of other things too.
We’re different from other tech support, because we aren’t “fix it, its broken” people. We’re “here’s a better wrench for that, let me show you how to use it, and while you’re doing that, here’s some caulk and some other tools you may need, and here’s something else you can do while you’re waiting for that to set” people. And I enjoy it. I WANT to support you. I want to dazzle you with my brilliance with my kickASS VLookup formula.
I never in my life have experience nor expected to experience in my life that level of support.
Until Joe Cheng at Microsoft. (Not to be confused with Joe Cheng.)
Holy crap.



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